Return and Refund Policy

We strive to ensure your satisfaction with every purchase made through our platform. If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy:

You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refund Policy:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exceptions:

Some items are non-returnable and non-refundable. These include perishable goods, personalized items, and gift cards.
Contact Us:

If you have any questions on how to return your item to us, contact us at +96170447344 or at info@bygougzy.com.

Please note that by making a purchase with us, you agree to abide by the terms outlined in this Return and Refund Policy.

Thank you for shopping with us